If you don't find an answer to your question in one of the sections listed below, please send an email to support@nonnudegirls We will try out best to get back to you within 24 hours.
General - FAQ's
Can I offer suggestions, comments and complaints?
Why I haven't received an email back from support within 24 hours ?
I only used my account once, and now it doesn't work...
I want to change my contact email address...
I want to check my account status...
What happens if I get a new computer?
Is there a problem with NonNudeGirls... becuase it not working...
I subscribed to the newsletter but am not getting it...
Why can't I view the movies?
My Explorer window crashes when I view a folder with an AVI file in it (XP only).
Can I offer suggestions, comments and complaints?
Please send an email to webmaster@nonnudegirls.org
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Why I haven't received an email back from support within 24 hours ?
All of all support emails are personally responded to within
24 hours. Except on weekends when we are all out of the office and shooting candids BR>
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I only used my account once, and now it doesn't work...
Memberships are based on an amount of time, not by the amount you use it.
If you have paid for a 1 month elite membership, it will expire 31 days after your credit card has been processed, If your account is still active, but your password does not
work then please email support@nonnudegirls.org
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I want to change my contact email address...
Please email support@nonnudegirls.org and
please Make sure you send your old and new email address.
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I want to check my account status...
You can do this by emailing support@nonnudegirls.org.
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What happens if I get a new computer?
Congratulations.... we are really happy for you. You should take the time to learn how to edit your pictures if needed with a digital darkroom software. Note: You may
not use your password simultaneously on more than 1 computer, or we will
be notified and your account will be banned. If you share your password with
others we will know and your membership will be terminated
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Is there a problem with NonNudeGirls... becuase it is not working...
Occasionally we need to reboot the server, and during this
time the site will not be available. However this only takes a few minutes.
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I subscribed to the newsletter but am not getting it...
Please email support@nonnudegirls.org We will check if your name is on the subscription list.
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Why can't I view the movies?
Most movies are
encoded with standard Windows codecs and DivX codecs (see below). A codec is a
compressor. The codec used to create the clip is the same codec required to play
the clip. Having the Microsoft, DivX codecs and Quicktime installed,
all of our clips should play fine.
Microsoft Codec: Most versions of Windows come with the latest
Microsoft codecs installed and ready to use. If you are not sure which version
of Windows you have or if you're using an older version of Windows (Win 98 or earlier),
please download and install the latest free codecs from Microsoft.com.
DivX Codec: DivX is the newest and best codec used by internet
Candidographers these days. The compression is very high (smaller in MB) while
maintaining the quality of the clip. If you're having trouble with some AVI
files, download and install the free DivX codecs Windows Media Player and Quicktime
(both are free).
Please make sure you have the latest version of Windows Media Player (WMP).
We prefer to use the old streamlined version of WMP, which is already installed
in Windows XP. The version is 6.4 and is less buggy than the newer versions,
which is probably the reason they decided to leave it.
XP users: The path
of Windows Media Player version 6.4 is 'C:\Program Files\Windows Media
Player\mplayer2.exe'. To associate your movies to this player, right-click
on any AVI, MPG or WMV file and select 'Properties', then click the 'Change'
button and 'Browse' the bold path shown above. Select 'mplayer2.exe' and
click 'OK'. You will need to repeat this procedure for each file type...AVI, MPG
(MPEG) and WMV. That's it! Test your movie by double-clicking a movie clip.
If all else fails, visit moviecodec.com for simple solutions to difficult problems.
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My Explorer window crashes when I view a folder with an AVI file in it (XP only).
This is caused an XP bug which crashes explorer
when you have a partially download AVI file or unrecognized codec. The problem
is the media preview pane located on the left of your files and can be fixed by
temporarily disabling the preview pane. However, although harmless, it's not as
simple as pressing a couple of buttons. You will need to create 2 "batch files"
for switching the preview pane off and on. More details can be found at this
user forum http://www.moviecodec.com/thread/3588.html.
(see post by "doingit"). Please read the forum to make sure you are experiencing
the same problem. The 2 batch files can be used safely without harming your
system.
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